Sharing information with other
not sell your personal information to organisations outside
the Echo Entertainment Group.
generally only give another organisation access to your
personal information when the other organisation is
providing services to us that help us to operate our
business or to provide a service to you.
meet strict conditions on the use of personal information,
and to comply with the Australian Privacy Principles in the
use, storage and disclosure of your personal information.
organisations are those that assist us:
provide, manage or administer the products and services
that we offer. This includes service providers (such as
mail house providers, printers and advertising
agencies), postal services, call centres, customer
research agencies and our advisers;
maintain, review, and develop our business systems,
procedures and infrastructure, including testing or
upgrading our computer software;
reviews of our business operations and structure;
collect outstanding debts; and
developing and planning new products and services.
also share your personal information with another
organisation in relation to potential or threatened legal
proceedings or disputes (whether between you and that
organisation or between us and that organisation), including
for the purposes of gaining legal advice, or to take action
which we consider appropriate in relation to suspected
unlawful activity or serious misconduct, including
investigating any such alleged activity.
also share your personal information with an organisation
where we have obtained your consent.
also collect and use your personal information so that we
can promote and market our products and services, promotions
and upcoming events to you (including by way of direct mail,
telemarketing, SMS and MMS messages).
only send you this information if:
this information to keep you informed of our new products
and services and special offers, but if you don't want us to
do this, you can contact us at any time to let us know that
you no longer want to receive this information.
marketing may be undertaken by one or more of the companies
in the Echo Entertainment Group using your personal
Surveillance of venues
venues in the Echo Entertainment Group are subject to CCTV
and audio surveillance for security reasons.
of suspected or actual illegal and undesirable activities
may be shared with other casinos, law enforcement bodies and
regulatory bodies such as the New South Wales Independent
Liquor and Gaming Authority, New South Wales Office of
Liquor and Gaming Regulation and the Queensland Office of
Liquor and Gaming Regulation.
Your privacy on the internet
care to ensure that any personal information you give us on
the internet through one of our websites is protected and
information that you give to us on our web sites. You should
keep any passwords or access codes that you have
confidential. They are used to control your access to our
products and services and are important in helping us to
maintain the security of your personal information and the
integrity of our internet services.
provide links to other websites. These linked websites are
not under our control. We are not responsible for the
conduct of organisations linked to our website. We suggest
that you review the privacy policies of any linked sites
that you may access from our website before disclosing your
personal information on them.
Security of personal
take reasonable steps to protect your personal information
and ensure it is accurate, up-to-date and, when that
personal information is used or disclosed, relevant to the
purpose for which the information is being used or
disclosed. Your personal information is held on secure
servers or in storage located in controlled environments.
Our employees and service providers are required to maintain
the confidentiality of any personal information held by us.
Access to and changing your
You are welcome to ask for access
to personal information that we hold about you. To do so,
please attend the relevant property from which you want to
request the information and complete a request for
information form, including your full name, address, account
or membership number (if relevant), and signature. If you
are unable to attend our properties to make a request, you
can obtain a copy of the request for information form from
the relevant property's website and send the completed form
(along with a certified copy of your photo identification)
to us using the details below.
PO Box Q192
QVB Post Office
Sydney NSW 1230
click here to access the Echo Entertainment Group Request
of Information Form
of your information will generally be made available to you
within 30 days. However, there are circumstances under the
Australian Privacy Principles in which we are not required
to give you access to personal information. We will
endeavour to let you know if one of these exceptions applies
to your request.
intend to charge you a fee for us to find the information
you have requested, we will inform you of this cost before
we provide the information to you.
find that your personal information is inaccurate or
out-of-date, please let us know.
have a question or need to contact a particular Echo
Entertainment Group business in relation to privacy, please
contact us using the details below:
Echo Entertainment Group
PO Box Q192
QVB Post Office
Sydney NSW 1230
You should advise
us if you do not wish to be identified and wish to remain
anonymous or use a pseudonym when entering into transactions
with us. We will endeavour to assist with any such request:
provided it is
not impracticable to operate and communicate with you if
you have not identified yourself in the circumstances;
we are required by law or an order from a court or
tribunal requires us to only deal with you if you have
anti-money laundering and counter-terrorism finance
legislation may require you to be identified in order to be
provided a service. In addition, to ensure safety and
security on our premises and to comply with legislation
relating to gaming and service of alcohol, you may be
required to be identified.
Your sensitive information
do, we will only collect such information where:
are required to do so under a law that applies to our
business, for example to comply with our obligations to
maintain the security and integrity of our venues under
the Casino Control Act 1982 (Qld) - or Casino Control Act
1992 (NSW); or
have obtained your consent.
Situations in which we may collect sensitive information
from you include:
you apply for a job with Echo Entertainment Group; or
you use our gambling venues, we may keep a record of
criminal offences that you have committed, for example,
where we are required to do this under laws that apply
to our business.
Sending information overseas
international patrons, we may share your personal
information overseas with your agents and/or representatives
(including, but not limited to your tour operator or
arranger and their representatives) in your country of
origin or in Hong Kong, Macau or Singapore, as the case may
be. In addition, for international gaming patrons, we may
share your personal information in order to conduct credit
or other background checks, including with other casinos and
credit rating and other reporting agencies in Singapore,
Malaysia, the Philippines, Macau, Hong Kong, South Korea,
the United States of America and/or New Zealand.
as set out above, we will only disclose personal information
Changes in the future
We may change our Privacy
Statement at any time and to notify you of this we will
place an updated version of the statements on our property
websites at -
Additional information on
For more information about
privacy issues and the protection of privacy, visit the
Australian Federal Privacy Commissioner's website at
Company e-mail addresses
Electronic addresses that
are published on our websites are for professional
communications only and this is not an invitation to send
unsolicited commercial e-mails that are not related to our
Should you wish lodge a privacy
complaint, this can be made in writing to the Privacy
Officer, Echo Entertainment Group, PO Box Q192, QVB Post
Office NSW 1230 or by email to
email@example.com. Any privacy complaint will
normally be assessed, reviewed and responded to within 30
days. If necessary, the Privacy Officer can investigate the
matter and advise of any corrective or other action taken by
the business to address the matter.